Frequently Asked Questions (FAQ)

How long would my online purchase take to be delivered?

It would take 2-5 business days for local delivery and 7-28 business days for international shipping. 

Orders are processed from Mondays to Fridays. If you need to expedite your delivery or shipping, please contact us to inquire about upgrading to express shipping. We’ll be happy to assist you with the upgrade and provide you with any additional information you may need.

What are the payment method available for my online purchase?

Currently we accept payment via PayNow (Direct Bank Transfer) or Stripe (Credit Card Payment)

Can I self collect my online purchase at your retail shop?

Yes, you can place your order online and we would inform you via email when your order is ready for collection.

I have a question about my order.

Please feel free to email us at hello@gistoftea.com and we would be happy to assist.

Do I have to pay for duties and taxes?

For orders within Singapore, all fees are included in the products, so there is no need for any additional payment for any form of duties and taxes.

For orders outside of Singapore, product prices exclude applicable duties and taxes (such as Goods & Services Tax).

Shipments to all countries outside of Singapore will be made on a Duties Unpaid (DDU) basis. This means you are responsible for paying any applicable duties and taxes upon receipt of your order. As the importer of record, you must adhere to the laws and regulations of your country. You may incur additional charges for customs clearance, which are your responsibility. We have no control over these charges and cannot predict their amount. Customs policies vary by country, so we recommend contacting your local customs office for more information.